MISSION, VISION & VALUES

Mission Statement

·       To provide a patient and family centered healthcare with excellence in quality, service, and access.

·       To provide a responsive healing environment for patients and their families, and to improve the quality of life for all members of our community.

·       To Foster learning and growth through comprehensive academic and educational relationships. Exhibit stewardship and creativity in the management of all available resources

·       Committed to service excellence and continuous performance improvement.

Vision Statement

·       To be the hospital of choice for patients, their families, physicians and employees in Ethiopia.

·       To be the first choice in health care for our communities.

·       To be a leader in providing quality, compassionate patient-centered care that seeks physical cures and comforts as well as peace of mind and peace of heart.

·       To become a hospital which will be chosen as our community’s health care leader for its commitment to excellence and its response to changing customer needs.

·       To fill in the gap of health tourism in our nation and continent

Values Statements

·       Quality – We strive to exceed the expectations of all of our customers by committing to deliver quality and value in every aspect of our work. We will enhance quality for all of our patients by educating them about their health and empowering them to be partners in their care.

·       Service Excellence – We are committed to our standards of service excellence and dedicated to exceeding the expectations of those we serve.

·       Teamwork – Recognizes the contribution of all staffs and team members in the outcome of patient care and treatment

·       Dignity & Reverence – Safeguarded the safety and wellbeing of patients with utmost responsibility and diligence

·       Integrity – Honesty, fairness and self-scrutiny in everything we do, as the ideal means to protect overall safety, as well as assure confidentiality and privacy.

STRATEGIC GOALS

·       Quality – Provide healthcare excellence through patient-centered care

·       People – National healthcare provider and employer of choice for employees (Medical and Non-Medical)

·       Finance – Financial and operational improvement

·       Market Growth – Increasing market share and availability through advancing medical service